Privacy Policy

Last updated: November 9, 2025

1. Introduction

This privacy policy explains how SmileFix , operated by POWER E2MN , collects, uses and protects the personal information you provide when you use our website www.smilefix.fr .

We strictly comply with current legislation, including the General Data Protection Regulation (GDPR) and the French Data Protection Act .

2. Data Controller

The data controller is:

POWER E2MN

Email: contact@smilefix.fr

3. Data collected

When you use the site, we may collect:

Identification information: name, surname, address, telephone number, email address
Order information: products purchased, purchase history, preferences
Payment information (via our secure providers: Shopify Payments, PayPal, etc.)
Browsing data: IP address, device type, browser, pages visited, etc.
Cookies and trackers (see section 7)

4. Purpose of the collection

We use this data to:

Manage orders, payments and deliveries
Communicating with customers (confirmation, follow-up, after-sales service)
Improve the user experience on our site
Sending commercial offers or newsletters (if you have consented)
Ensuring site security and preventing fraud

5. Data Hosting

Our site is hosted by Shopify Inc.

151 O'Connor Street, Ottawa, Ontario K2P 2L8, Canada

Data may be transferred outside the European Union, but Shopify guarantees a level of protection compliant with the GDPR.

The domain name smilefix.fr is hosted by OVH (2 rue Kellermann, 59100 Roubaix, France).

6. Data Sharing

Your data is never resold .

They can only be shared with:

Shopify (hosting and e-commerce platform)
Our payment providers (Shopify Payments, PayPal, etc.)
Our carriers (La Poste, Mondial Relay, etc.)
Our marketing partners (if you have consented to advertising tracking)

7. Cookies

Our site uses cookies necessary for the operation of the shopping cart and payment.

Other cookies may be used for the following purposes:

Statistics (Shopify Analytics, Google Analytics)
Marketing (Facebook Pixel, TikTok Pixel, etc.)

On your first visit, a consent banner allows you to accept or decline these optional cookies.

You can change your choice at any time from the “Privacy Policy” page or via your browser settings.

8. Data retention

Your personal data is stored:

For the duration necessary to manage the order and after-sales service
Then archived for a maximum of 3 years (unless otherwise required by law)

9. Security

We apply all necessary measures to protect your information: SSL encryption, restricted access, deletion of inactive data, etc.

10. Your rights

In accordance with the GDPR, you have the following rights:

Right of access, rectification and erasure of your data
Right to object to processing
Right to data portability
Right to withdraw your consent

To exercise these rights: contact@smilefix.fr

You can also file a complaint with the CNIL (www.cnil.fr) .

11. Modifications

This policy may be updated at any time.

The most recent version will always be accessible on this page.